1. Storage/Use of your data

2. What data we store and why? 

3. Use of cookies

4. Tracking tools

5. Security



1. Storage/Use of your data


1.1 The protection of your privacy

The protection of your privacy is of great importance to us. For this reason, it goes without saying that we strictly adhere to the legal regulations governing data privacy and treat your personal data with the strictest confidence.

Our data privacy and confidentiality practices follow German data privacy laws and are in compliance with the Federal Data Protection Act (German abbr. BDSG) and the Telecommunications Act (German abbr. TMG).

We also offer you additional services, for which we require your approval. If at any time in the future you no longer wish to receive these services, please inform us and we will immediately delete your data.


1.2 Establishing a customer account

Establishing a customer account so that for future purchases you don’t have to enter your name and address information again. After the initial setup, when visiting our site, simply sign into your account and your name and address will be automatically loaded into the order form when you wish to make future purchases.


1.3 Subscription to our newsletter

After subscribing to our newsletter, you will be regularly informed about new products via email. You can easily unsubscribe using the unsubscribe option directly in the newsletter or by calling customer service and letting us know via telephone.


1.4 The confidentiality of your password

The confidentiality of your password is also very important to us. If you happen to forget your password, we will send you a new one via email. You can then change the password we assigned you to one of your choosing under the “My Account” option.


In the following section, you will learn what data we store and the reasons for doing so. Furthermore, you can personally contribute to increasing your data privacy by doing the following:

i. Keep your login name and of course your password secret.

ii. Change your password regularly!


Our service department is readily available to answer any additional questions you might have about data privacy at (email:



2. What data we store and why?


We use personal data such as your name and address (which we request and require in order to process and complete your order), in order to fulfill the contract and share these to this end with the commissioned service providers, such as shipping companies or our service team.

Additionally, personal data, such as your delivery address, is stored in the password protected "Sign in" section of the website. The reason for this is so you don’t have to enter your name and address information again when making future purchases.



3. Use of cookies


If you don’t yet know what cookies are, please read the information sheet "Cookies: What are they?" below.


In order to use our shopping cart, your browser must be set to allow cookies temporarily! We use cookies for the following purposes:

So that you can add and edit orders in your shopping cart during a browsing session.

So that we recognize you on return visits and are able to enter your desired personal settings (Ex. type of payment and delivery, country of delivery, etc.) in your shopping cart.

So that we can better customize our site to the needs of our individual customers.


Cookies used on the website are "session-specific". This means that they do not stay on your computer: When you leave our site, the temporary cookies are discarded. Using the information compiled, we can analyze the usage patterns and structure of our site. This enables us to continually optimize our website in the context of improving content and personalization, and simplifying overall usage.

What if you don’t want cookies? Most browsers accept cookies as a standard feature. You can enable or disable temporary and stored cookies separately in the security settings. If you disable cookies, certain features of our site may not be available, and some websites may not display properly.


Cookies: What are they?

A "cookie" is a small data file that we transfer to your computer when you browse our site. A cookie can only contain information that we send to your computer – it cannot read your private data.

If you accept cookies on our site, we do not have access to your personal information, but by using cookies we can identify your computer.



4. Tracking tools


Google Analytics

The website uses Google Analytics, a web analysis service from Google Inc.

Google Analytics uses so-called "cookies", text files which are stored on your computer and which make it possible to analyze your use of the website.

The information that the cookie generates about your use of this website (including your IP address) is transferred to and stored on a server operated by Google in the USA.

The will use this information to evaluate your usage of our website, to compile reports on web activities for the site host and to perform other services associated with website and internet use.

In some cases, Google may also share this information with third parties to the extent this is legally required or to the extent that third parties process this data on commission from Google.

In no case will Google associate your IP address with other Google data. You can prevent cookies from installing using the appropriate settings in your browser;

we have to warn you however, that in this case, you may not be able to use all of the functions on our website to their full capacity.

By using the website, you give consent for Google to use the data acquired in the aforementioned manner for the aforementioned purpose.



5. Security


We protect the transfer of your data with a secure SSL connection!


What is SSL?

SSL, or Secure Socket Layer, is a security technology that insures that your personal data, including credit card information, your login data and your preferred payment method, can be securely transmitted over the internet. The data is encrypted so that it is only readable by the payment system.


What settings are used for encryption?

The encryption protocol used is: SSL 3.0 Encryption length: RSA 1024 Bit, RC4 128 Bit.

Please note that security certificates with encryption lengths of longer than 1024 Bit are only supported by browser versions starting at 5.x.

If an older version is used, then only 512 Bit encryption can be achieved.


Which of your data is transferred with encryption?

Personal data (address, telephone #, etc.)

Login data (user ID and password)

Preferred method of payment

Credit card- and account information



In our web shop, cookies are used to provide smooth functionality of the shopping cart as well as for an overall more pleasant shopping experience. Cookies help to assure that the addressee and pre-selection preferences can be properly assigned.

When sending and emptying the shopping cart, the cookie automatically deletes the data you entered. This means that we cannot see which user retrieved which data.

The following set of data is stored for each retrieval call:

Name of the file retrieved

Date and time of the call

Amount of data transferred

Send report, whether the call was successful or not

Description of the web browser used

Operating system used


The IP address of the computer from which the inquiry was sent is not stored. Personalized user profiles therefore cannot be created. The stored data is only used for the further development of our range of products. On request you will of course receive information about the data stored about your person or your pseudonym.

If you would like to receive this, please send an email to our data privacy officer. The same applies if you wish to delete or correct your data.



What is the 3D secure procedure?

Does easy credit card payment for online purchases seem too insecure for you, or has it in the past? offers VISA and MasterCard customers another improvement in their tried and tested security standard.

The so-called 3D Securecode authentication procedure uses a transaction-specific number which can only be generated by your personal VISA or MasterCard in combination with your PIN. Compared to previous methods of payment, this method is enhanced with an additional layer of security. It insures that only you can use your credit card for payment.

For further information, talk to your bank directly to find out if it already supports this procedure.



Should you require additional information, clarification of these procedures or, if at any time during the returns process you need assistance, please contact us.

Our Customer Service team will be happy to guide you.



Fasanenstraße 124

82008 Unterhaching




Phone: +49 (89) 99 75 78 41